Shipping Policy
Shipping Costs
Free Shipping on Orders Over $99.00 *(Conditions Apply)
*Excludes bulky/heavy items and dangerous goods to certain destinations and standard shipments to some remote destinations – In these cases shipping charges will apply. The actual charge depends on the product/s and the destination. Prices are shown at checkout or you can enter your postcode on the product page to see if there is a shipping charge.
MotoHUB uses Australia post for most of our orders. On occasions we may need to use alternative carriers for bulky goods. You will receive an email from our team when your order is dispatched with a link to your consignments tracking. You should also receive correspondence from the freight carrier during the shipments journey.
Where possible your order will be dispatched from our Castle Hill NSW Dealership, but on occasions we may be able to have your item/s dispatched from our vendors warehouses.
Where necessary we will be required to source your item/s from our vendors’ warehouses and have them processed through our dealership. They will then be checked, packed, and shipped to your requested delivery address. In these cases, a general lead time of between 3-5 business days will be experienced prior to you orders dispatch. This is indicated on the product page prior to adding the item to your cart. The item will show as Available online only and have an estimated dispatch time of 3-5 Business days. Our dedicated team make every effort to ensure that all orders are dispatched as soon as possible.
Delivery times vary around Australia, if you would like an estimated delivery timeframe, we recommend you use the Australia Post Delivery Time calculator, https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ Please also allow for your estimated dispatch time on top of this.
All deliveries by default will require a signature on delivery. You will have the option at checkout to remove this requirement at your discretion. This can also be done through the Aus Post APP if you have this service. Please note, MotoHUB will not accept accountability for any lost, stolen, damaged or destroyed orders where you have chosen for your delivery to be left without being signed for and unattended. We highly recommend that you keep an eye on the tracking in these circumstances.
Express Post + Signature
Motohub also offers Expres Post + Signature. The Post Office advises delivery via Express Post is 1-2 days and has added tracking advantages.
By selecting this option you are entering into an agreement with the Post Office in terms of their delivering schedules. Also please be aware that our process of “dispatch” is still the same whether you choose Express or standard Post, ie we need to arrange for your product to be ordered if it’s not in stock, arrange appropriate packaging etc. The estimates for dispatch times are advised on the product page you are purchasing.
Return To Sender
If your order is ‘returned to sender’ due to incorrect information provided or not being accepted and/or collected from your local post office or collection facility, your order will be credited, and an online voucher will be issued and sent to the email attached to the original order. The value of the voucher will be equal to your purchase amount minus any freight costs incurred for the initial shipment and the cost of the item being returned to us.
Order Status and Tracking Information
Log into your account and select ‘Orders’ or go to "track my order" where your order details can be entered to find more information.
International Customers
Unfortunately, we do not currently send any orders or items overseas.
Your Order Has Not Arrived.
Firstly, confirm if you have received the tracking information for your order via email. If you have, then you will be able to see it’s movement in the tracking link. If it has been held up in transit, you can submit an enquiry directly with the carrier to have them investigate. If you have done this and still are not getting delivery of your order, please contact our team at onlineorders@motohub.com.au and they will be glad to assist further.
Stock Availability
The stock levels displayed on our website are a combination of our in-store stock, and the stock advice we receive from our vendors’ warehouses. We do our utmost to ensure stock levels and availability are as accurate and current as possible, but on occasions these can be incorrect for a number of different reasons, and we may be unable to fulfil your order, in part or in full. On these occasions, one of our team members will be in touch to let you know and offer a full refund or an alternative product if you deem that suitable.
In-store stock availability
If an item is available in our Castle Hill Dealership, the SKU code will indicate this by showing the product as ‘Available In Store’. If an item is indicated as ‘Available Online Only’ then this would need to be sourced from our extensive wholesale supply network, and an estimated lead time of 3-5 business days should be allowed for prior to the item being ready for collection or being available to dispatch to your destination.
If you would like to check or confirm availability prior to placing your order, please contact our team on 02 9899-2333 or onlineorders@motohub.com.au and we can check for you. Please quote the SKU code (under the product title in the product page) when making this enquiry.
Dangerous Goods
Dangerous goods (DG) items (like aerosols, batteries, flammables, corrosives, etc) must be handled & shipped in compliance with requirements to ensure safe transport & delivery of goods.
DG items cannot be shipped via air, this means we cannot send DG items with express shipping!
Pickup in Store
If you choose this option, please take note of the estimated dispatch time of the goods you have ordered. Our team will be in touch when your order is ready for collection. If you have not been informed and intend to visit our store, please phone or email prior to ensure your order is ready for collection.